Design And Development Of Standardised Job Descriptions For Promotion Using The Simple Attribute Rating Technique (Smart) At Pt.Paiho Indonesia
DOI:
https://doi.org/10.33751/jhss.v10i1.113Keywords:
employee performance, promotion, SMART method, decision-making, standardisationAbstract
This study aims to design a standardised employee evaluation system to support fair and objective promotion decision-making at PT. Paiho Indonesia. Although performance appraisals are conducted routinely every month using indicators such as discipline, work quality, and leadership, promotion decisions still tend to be subjective as they rely heavily on managerial judgement. To address this, this study applies the Simple Multi-Attribute Rating Technique (SMART) as a decision-making framework that integrates various weighted performance criteria. This study employs a qualitative case study approach, with data collection through performance appraisal documents from the 2022–2024 period, interviews, and focus group discussions with HR personnel and department heads. The research findings identified six key performance criteria: leadership, problem-solving, communication, work quality, discipline, and initiative. The application of the SMART method enables the ranking of employees based on objective scores, thereby reducing bias and enhancing transparency in the promotion process. The research findings indicate that whilst the SMART method is a practical and systematic tool to support job promotions, its implementation requires training and adaptation to existing workflows. This study concludes that the integration of the SMART method into the job promotion system can foster the creation of a meritocratic and accountable human resource management environment, provided there is organisational readiness and commitment from management.
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