Digital Governance in the Implementation of (Bandung Integrated Manpower Management Application) at the Bandung City Manpower Office
DOI:
https://doi.org/10.33751/jhss.v10i1.114Keywords:
Digital governance, Employment services, BIMMA, Local government, Public sector digitalAbstract
The digital transformation of public governance has become a strategic agenda for local governments in responding to labor market complexity and the growing demand for more integrated public services. In the City of Bandung, this agenda is implemented through the Bandung Integrated Manpower Management Application (BIMMA), developed by the Manpower Office as an employment service platform. This study aims to analyze the characteristics of digital governance in the implementation of BIMMA, examine the alignment between organizational dynamics, external labor market demands, and digital governance practices, and assess the implications of this alignment for the effectiveness of municipal-level employment services. This study employs a qualitative exploratory approach through digital observation, policy document analysis, and a literature review, using Welchman’s (2015) digital governance framework as the analytical lens. The findings reveal a gap between theoretical expectations and practical implementation. Existing literature emphasizes the importance of data integration, algorithm-based analytics, and the government-as-a-platform approach in digital employment services. Empirically, however, BIMMA continues to function primarily as an information repository, characterized by fragmented data flows, limited analytical capacity, and weak inter-unit coordination. These findings indicate that the main constraints lie not in technological capacity, but in governance design, bureaucratic organizational culture, and the underutilization of data in decision-making processes. This study concludes that the effectiveness of digital employment services requires governance reform.
References
[1] Central Statistics Agency (BPS). (2024). The Open Unemployment Rate (TPT) was 4.91 percent and the average wage was 3.27 million rupiah per month.
[2] Central Statistics Agency (BPS). (2025). The Open Unemployment Rate (TPT) was 4.76 percent. The average wage was 3.09 million rupiah.
[3] Bandung City Central Statistics Agency. (2023). Official statistical release: Employment situation in Bandung City, August 2023.
[4] Bandung City Central Statistics Agency. (2024). Employment conditions in Bandung City August 2024. BPS Bandung City.
[5] Central Statistics Agency of West Java Province. (2024). Statistics dashboard: Unemployment statistics. Accessed from https://statistik.jabarprov.go.id/dashboard/pengangguran .
[6] Brown, A., Fishenden, J., Thompson, M., & Venters, W. (2017). Appraising the impact and role of platform models and Government as a Platform (GaaP) in UK Government public service reform: Towards a Platform Assessment Framework (PAF). London School of Economics and Political Science.
[7] Cordella, A., & Paletti, A. (2019). Government as a platform, orchestration, and public value creation: The Italian case eprints.lse.ac.uk. Government Information Quarterly, 36, 101409.
[8] Eom, S.‑J., & Lee, J. (2022). Digital government transformation in turbulent times: Responses, challenges, and future directions pmc.ncbi.nlm.nih.gov . Government Information Quarterly, 39(2), 101690.
[9] Mergel, I., Edelmann, N., & Haug, N. (2019). Digital transformation in the public sector. In Elgar Encyclopedia of Services (pp. 1–7).
[10] Sasongko, TH, & Hidayat, R. (2023). Digital divide and the challenges of inclusivity in technology-based public services. Journal of Digital Public Administration, 5(2), 112–126.
[11] Tangi, L., Janssen, M., Benedetti, M., & Noci, G. (2021). Barriers and enablers for digital transformation in public administrations: A systematic literature review pmc.ncbi.nlm.nih.gov . Government Information Quarterly, 38(4), 101547.
[12] Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, 28(2), 118–144.
[13] Vogl, T.M., Eikebrokk, T.R., & Oulasvirta, A. (2020). Algorithmic bureaucracy: Combining public service with machine‑readable electronic files pmc.ncbi.nlm.nih.gov . Public Administration Review, 80(6), 946–961.
[14] Wardana, RI, Putri, NE, & Umar, G. (2025). Digitalization of public services: Solution or new problem? Journal of Innovative and Creativity, 5(2), 7933–7943.
[15] Yahya, I. (2022). Readiness of the Bandung City Manpower Office in implementing the Online Job Fair through the BIMMA application jurnal.unpad.ac.id. Journal of Public Administration, 28(1), 245–260.
[16] Yuwono, W., Safitri, D., Shintia, Y., Amanda, X., Sevilla, N., & Putri, TF (2024). Implementation of the Bandung Integrated Manpower Management Application (BIMMA) in an effort to minimize unemployment in Bandung City. Jambura Economic Education Journal, 6(1), 1–12.
[17] Zulva, N., Latif, A., Rahman, A., & Ramdani, S. (2025). New BIMMA implementation strategy at the Bandung City Manpower Office. In Public Service Implementation Research Proceedings.
[18] World Bank. (2023). What we're reading about real time labor market data blogs.worldbank.org . Jobs and Development Blog. Retrieved from https://blogs.worldbank.org/jobs/what-were-reading-about-real-time-labor-market-data .
